•Describe a good service you received

•You should say:

•What the service was

•When you received it

•Who you were with

•And how you felt about it

•What do you think of the relationship between

•Companiesand customers?

•As customer, what kinds of services would you expect to receive from company?

•What kinds of jobs involve coping with the public?

•Why should companies react quickly when customers have difficulties?