• 1. Is fishing popular in your country?
• 2. Do you like eating fish?
• 3. Have you ever been to a place where there are lots of fish around you?
• 4. Have you seen any movies with lots of fish?
• Describe a bad service you received in a restaurant/shop
• You should say:
• When and where it happened
• What happened
• How it was solved
• And explain how you felt about the experience
• 1.What kinds of service are bad services?
• 2.Why do some people choose to remain silent when they receive bad services?
• 3.Who should be responsible for bad services?
• 4.As a boss, what would you do to prevent bad service?
• 5.Does providing good employee training always lead to good customer service?
• 6.Why are some people often dissatisfied with customer service?