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Question list
PART1-

• 1. Is fishing popular in your country?


• 2. Do you like eating fish?


• 3. Have you ever been to a place where there are lots of fish around you?


• 4. Have you seen any movies with lots of fish?


PART2+

• Describe a bad service you received in a restaurant/shop


• You should say:


• When and where it happened


• What happened


• How it was solved


• And explain how you felt about the experience


PART3+

• 1.What kinds of service are bad services?


• 2.Why do some people choose to remain silent when they receive bad services?


• 3.Who should be responsible for bad services?


• 4.As a boss, what would you do to prevent bad service?


• 5.Does providing good employee training always lead to good customer service?


• 6.Why are some people often dissatisfied with customer service?



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