•Describe a complaint that you made and you were satisfied with the result

•You should say:

•When it happened

•Who you complained to

•What you complained about

•And explain why you were satisfied with the result

•When are people more likely to make complaints?

•What do people often complain about?

•Which one is better when making a complaint, by talking or by writing?

•Who are more likely to make complaints, older people or younger people?

•How would you react if you received a poor service at a restaurant?

•How do people often respond to poor customer service?