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Question list
PART1-

•Have you ever tried any exciting activities?


•What do you think were exciting activities when you were a child?


•Has anything exciting happened to you recently?


•Would you like to try scuba diving and bungee jumping?


PART2+

•Describe a complaint that you made and you were satisfied with the result


•You should say:


•When it happened


•Who you complained to


•What you complained about


•And explain why you were satisfied with the result


PART3+

•When are people more likely to make complaints?


•What do people often complain about?


•Which one is better when making a complaint, by talking or by writing?


•Who are more likely to make complaints, older people or younger people?


•How would you react if you received a poor service at a restaurant?


•How do people often respond to poor customer service?



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