•Describe a time you had to wait in line (queue up) for a long time.

•You should say:

•When it was

•Where you were

•Why you were there

•And how you felt about it

•Do Chinese people often wait in line?

•Do you think the development of technology has reduced the time people spend on waiting?

•What do you think of those who cut in line or jump the queue?

•How can companies Improve their customer service?